If you need support feel free to get in touch. We’re happy to help with orders, subscriptions, downloads, or general inquiries.
If you have any questions please read also the FAQ.
Use the form below and we’ll get back to you as soon as possible.
Unreleased archives? How does this work?
The Archives are a private library of unreleased music from the artists we love. You get in with a plan: each plan gives you an amount of download credits every billing cycle. Browse the library, listen to track previews, and spend your credits to download what you like.
Yes, every USB release is completely legal. We buy music directly off the artists/labels and hold written contracts that give us the exclusive rights to own & distribute their unreleased music through the High Grade Club. Each artist is also paid fairly so when you buy a USB, you’re also directly supporting the artists who created it.
We work with artists from every corner of the world, from underground veterans who’ve been producing for 30 years to fresh talent just starting to make waves. In most cases its actually you the community who recommends the artists you'd like to see us working with and we always listen.
In most cases, the artists remain unknown by choice. This helps keep the music truly exclusive and allows you to experience it without any preconceived expectations. We love this element of mystery, as it makes every listen feel like a discovery. On selected USBs, some artists do choose to keep their name attached, but you’ll only find out who they are once you own the USB.
Yes. We sign music directly from the source keeping it 100% exclusive, the music cannot be streamed, downloaded, or purchased anywhere else online. Chances are 99.9% of people will never have heard the tracks.
The number of tracks varies for each release, we usually aim for 50-60 tracks per USB. No matter the size, each release is curated to deliver maximum quality, not just quantity.
Yes, it doesn't matter if you purchase digital only or the physical usb, all orders come with instant download to access your music after purchase.
Yes, we ship worldwide. It doesn't matter where you are in the world, if you want to buy our products we will make sure we get them delivered to your door.
All Orders are processed & shipped within 2 business days. Delivery times vary depending on your location, but most customers receive their USB within 2–4 business days in the UK and 7–14 days internationally. You’ll also get a confirmation email when your order ships along with the tracking number.
If you have any problems with your order then please use the contact form provided on our website. You can also email us directly at info.highgradeclub@gmail.com & our customer service team will assist you.
All of our music remains exclusive for our USB's meaning you won't find them anywhere online.
We believe in looking after our artists & compensating them fairly for their work.
We focus on sharing light on the spaces, communities and people who deserve it the most.